Passwort reset

You have forgotten your password and wish to set a new password?

Please enter your Username (or Hallesche4u-Login) and confirm with "Request password".

Please select a password reset method and proceed with "Request password"

Please confirm by selecting "Request password". Sometimes a captcha will be shown, which must be solved to proceed.

A SMS-TAN was sent to your mobile number. Please enter it in the appropriate field and enter a new password. Finally proceed by selecting "Request password"

We sent an email containing a confirmation link to your e-mail address.

When you haven't received the message after five minutes, please check if you entered the right username.

Please check your spam folder too!

Best regard
Your fin4u Team

We will post a letter containing new Credentials to the address in your customer data.

Best regards
Your fin4u Team

Request another token

Password rules:

Minimal:
- 10 characters
- 1 uppercase letter
- 1 digit
- 1 lowercase letter

Hyphen, plus, space or umlauts are not valid.

Neither username, nor Pre- or Surname are allowed as a part of the password.

Choose reset procedure:

Currently you cannot automatically set a new password.
Possible reasons are:

  • There is no mobile number in our files.
  • Your habe reached the limit of SMS sent to your mobile.
    In this case, the SMS procedure is blocked due to security reasons.
  • The two factor login is active for your account.
    In this case, the procedure is blocked due to security reasons.

If you have any questions about the Alte Leipziger-Hallesche customer access, please refer to our FAQ or contact our customer support:

E-Mail: fin4u-support@alh.de

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